Shipping policy

Every FluffDry order ships with tracking.

How long it takes

Most orders arrive within 7–12 business days of you placing them. That window includes the time we take to prepare your order, not just the time it spends with the carrier.

Business days are Monday to Friday and exclude public holidays. Orders placed at a weekend or on a holiday begin processing the next business day.

Cost

Shipping costs, and the countries we ship to, are shown at checkout before you pay.

Tracking

You will receive a shipping confirmation email with your tracking number as soon as your order leaves us. Tracking can take up to 48 hours to show its first scan — that is normal.

Delays

The 7–12 business day window is an estimate, not a guarantee. Carrier delays, weather and holidays can push delivery past it. If your order has not arrived within 12 business days, contact us with your order number — we will chase the carrier and, if the parcel cannot be found, replace or refund it in full.

Wrong or incomplete addresses

Please check your address at checkout. If an order is returned to us because the address was incorrect or incomplete, we will contact you and either reship it or refund you. If you spot a mistake, contact us straight away — we can usually correct it before the parcel leaves.

Damaged in transit

If your order arrives damaged, contact us with your order number and a photo. We will send a replacement at no cost or refund you in full.

Returns

You have 30 days from delivery to start a return. See our refund policy for the detail.

Questions

Reach us any time through our contact page.